Welcome to Telvon. These Terms of Service ("Terms") constitute a binding legal agreement between you ("you," "your," or "User") and Telvon Inc. ("Telvon," "we," "us," or "our"), a corporation organized under the laws of the State of Delaware. By accessing or using our website at telvon.com, engaging our services, or communicating with us through any channel, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately discontinue use of our services and website.
1. Company Information
Telvon Inc. provides financial dispute resolution services for small businesses. You may reach us through the following:
Company Name: Telvon Inc.
Address: 501 Carr Rd, Wilmington, DE 19809
Phone: (888) 338-7094
Email: support@telvon.com
2. Nature of Services
Telvon is a financial dispute resolution service designed for small businesses. We act on your behalf to investigate, negotiate, and resolve financial disputes — including chargebacks, billing errors, insurance claim discrepancies, and vendor overcharges. Our team communicates directly with banks, payment processors, insurers, and vendors to pursue favorable outcomes for your business.
Telvon does not hold, manage, or transfer funds. We do not provide bank accounts, process transactions, or serve as a financial institution. Our service is limited to advocacy, dispute documentation, and resolution management. We are not a law firm and do not provide legal advice; our services should not be construed as a substitute for independent legal counsel.
3. Financial Services Disclaimer
The information and services provided by Telvon are for dispute resolution purposes only and do not constitute financial, legal, tax, or investment advice. While we advocate vigorously on behalf of our clients, Telvon cannot guarantee any specific outcome, recovery amount, or timeline for resolution. Results depend on the specifics of each dispute, the responsiveness of third parties involved, and applicable regulations. You should consult with a licensed attorney, accountant, or financial advisor for matters requiring professional counsel. Telvon assumes no liability for financial decisions you make based on information provided during the dispute resolution process.
4. Intellectual Property
All content on telvon.com — including text, graphics, logos, service names, dispute templates, resolution frameworks, and proprietary methodologies — is the exclusive property of Telvon Inc. and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or publicly display any materials from our website without express written permission from Telvon Inc. Unauthorized use of our intellectual property may result in legal action.
5. SMS Messaging – Account Notifications Only
Telvon operates an SMS messaging program exclusively for account notifications. By opting in to receive text messages from Telvon, you consent to receiving non-promotional, account-related communications via SMS to the mobile phone number you provide. These messages are limited to:
- Dispute status updates and case progress notifications
- Billing reminders, payment confirmations, and renewal notices
- Account verification and security codes
- Responses to support requests you have initiated
- Alerts regarding changes to your account status or case documentation
Telvon does not send promotional, marketing, or advertising messages via SMS.
Opt-In and Consent
Your consent to receive SMS account notifications must be provided through an explicit, affirmative action — a standalone, unchecked checkbox at the point where you are already conducting business with us. Consent is never pre-checked, never bundled with acceptance of these Terms or any email subscription, and never a condition of purchasing our services or creating an account. We use only phone numbers provided directly by you. We never purchase, rent, append, or obtain phone numbers from any third-party source. Your consent is logged and stored securely.
Disclosure at Point of Consent
At every opt-in location, the following disclosure is presented clearly and conspicuously before you provide consent:
Program Name: Telvon Account Notifications
Message Frequency: Message frequency varies based on account activity
Message and data rates may apply
Reply STOP to [INSERT SHORT CODE] to cancel at any time. Reply HELP to [INSERT SHORT CODE] for assistance.
View our Privacy Policy at https://www.telvon.com/privacy-policy
View our Terms of Service at https://www.telvon.com/terms-of-service
STOP and HELP Commands
You may opt out of SMS notifications at any time by texting STOP to [INSERT SHORT CODE]. Upon receipt, you will receive a single confirmation message and no further messages will be sent. You may text HELP to [INSERT SHORT CODE] at any time to receive our contact information and instructions for managing your messaging preferences.
Carrier Liability Disclosure
Telvon and the mobile carriers associated with this SMS program (including but not limited to AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and their network conditions. Carriers are not responsible for the content, accuracy, or timeliness of any message sent through this program. You agree that neither Telvon nor any participating carrier bears responsibility for any damages, losses, or expenses arising from message delivery failures, delays, or errors.
Data Sharing and Privacy
Your phone number and SMS consent data are never sold, rented, or shared with any third party for marketing purposes. SMS consent information is used solely to administer this account notification program. For complete details on how we collect, use, and protect your personal information, please review our Privacy Policy at https://www.telvon.com/privacy-policy.
6. Disclaimer of Warranties
OUR SERVICES AND WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Telvon INC. DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DISPUTE WILL BE RESOLVED IN YOUR FAVOR. YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Telvon INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID Telvon IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.
9. Modifications to These Terms
Telvon reserves the right to amend, update, or replace these Terms at any time. When we make changes, the revised Terms will be posted on our website and will take effect immediately upon posting. Your continued use of our services following any modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to remain informed of any changes.
10. Contact Information
If you have questions, concerns, or requests regarding these Terms of Service, you may contact us at:
Phone: (888) 338-7094
Email: support@telvon.com
