Telvon Inc. ("Telvon," "we," "us," or "our") is committed to protecting the privacy of the individuals and businesses that use our financial dispute resolution services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at telvon.com, use our services, or interact with us in any capacity. By using our services, you consent to the practices described in this policy.
1. Company Information
Company: Telvon Inc.
Address: 501 Carr Rd, Wilmington, DE 19809
Phone: (888) 338-7094
Email: support@telvon.com
2. Information We Collect
Information You Provide Directly
When you engage our services, create an account, submit a dispute, or contact us for support, we may collect:
- Full name, business name, and contact information (email, phone number, mailing address)
- Financial dispute details including transaction records, invoice numbers, chargeback documentation, and insurance claim references
- Payment information for our service fees (processed through secure third-party payment processors)
- Communications you send to us, including support tickets and case correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information such as browser type, operating system, and screen resolution
- Usage data including pages viewed, time spent on pages, and navigation paths
- IP address and approximate geographic location
- Cookies and similar tracking technologies used to improve your experience
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our financial dispute resolution services
- To investigate, document, and pursue resolution of your disputes with banks, insurers, processors, and vendors
- To communicate with you about your account, case status, and service-related matters
- To process payments for our services
- To comply with legal obligations and enforce our Terms of Service
- To detect and prevent fraud or unauthorized access
- To analyze website usage and improve our platform
4. SMS/MMS Data Sharing and Privacy
If you opt in to receive SMS account notifications from Telvon, the following data practices apply specifically to your mobile phone number and messaging consent:
- Your phone number is collected solely for the purpose of sending account notifications related to your dispute cases, billing, verification, and support interactions.
- Your phone number and SMS consent information are never sold, rented, or shared with any third party for marketing or promotional purposes.
- SMS opt-in data and consent records are not shared with third parties or affiliates for their own marketing use.
- We may share your phone number only with our SMS service provider strictly to deliver messages on our behalf, under contractual obligations to protect your data.
- Message and data rates may apply. Message frequency varies based on your account activity.
- You may opt out at any time by texting STOP. Text HELP for assistance.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
With Service Providers: We engage trusted third-party providers who perform functions on our behalf, such as payment processing, email delivery, SMS messaging, and data hosting. These providers access your information only as needed to perform their services and are bound by confidentiality agreements.
For Dispute Resolution: To advocate on your behalf, we may share relevant case information with banks, payment processors, insurance companies, and vendors as necessary to investigate and resolve your disputes.
Legal Compliance: We may disclose information when required by law, subpoena, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server environments, access controls, and regular security assessments. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Opt-Out: Unsubscribe from SMS notifications by texting STOP, or contact us to update your communication preferences.
To exercise any of these rights, contact us at support@telvon.com or call (888) 338-7094. We will respond to your request within a reasonable timeframe as required by applicable law.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You may control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. Telvon is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Telvon services are designed for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Phone: (888) 338-7094
Email: support@telvon.com
