Guides for businesses in a financial dispute.
Practical writing on chargebacks, vendor invoices, insurance shortfalls, and processor fees.
How to respond to a business chargeback
What a chargeback is, what a rebuttal must contain, and when to bring in an advocate.
When a vendor overcharges your business
How to read an invoice against the contract, gather proof, and ask the vendor to reverse the overcharge.
What to do when an insurer underpays a claim
How to document a shortfall, write to the carrier, and decide when an advocate should take the file.
Processor fees that do not match the agreement
How to compare statements to your merchant agreement and ask the processor to correct the schedule.
How to document a billing discrepancy
A file that a bank, vendor, or insurer can actually use: dates, amounts, contracts, and a written timeline.
When to hire an advocate instead of a lawyer
Where dispute advocacy ends and legal counsel begins, without treating Telvon as a law firm.
Rights businesses have in payment disputes
What card networks, carriers, and vendors typically require, and what a small business can reasonably ask for.
