We pursue the disputes your business cannot.
Telvon is the authorized advocate for small businesses facing chargebacks, billing errors, insurance shortfalls, and vendor overcharges. We investigate, document, and communicate on your behalf.
As seen in
Everything you need to take a dispute off your plate.
Telvon handles the record, the correspondence, and the follow-up so disputed dollars do not vanish while you run the business.
Chargebacks, documented and pursued.
Send the notice. We assemble the record, file the rebuttal, and stay with the processor until the case is answered.
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Bring bank notices, invoices, and claim files into one case- Keep every dispute record in one shared desk
- Track status on the desk
Billing errors and vendor overcharges.
When invoices do not match the agreement, we document the gap and pursue the correction with the vendor.
- Spot billing errors, underpayments, and fee mismatches
- Turn scattered invoices and notices into a documented file
- Spot emerging trends before they become bigger issues
Insurance claims that came back short.
When a claim is underpaid, we organize the file and press the carrier for a documented response.
- Score ideas by demand, urgency, revenue impact, and frequency
- Compare billing discrepancies across vendors and processors
- Give operators a clear record of what to pursue
From an unpaid dispute to a documented case.
Telvon takes the case, builds the file, and communicates with banks, processors, insurers, and vendors on your behalf.
Share the file
Send the notice, invoice, or claim. We confirm what we can pursue.
We take the record
Telvon investigates, builds the documentation, and writes as your authorized advocate.
Direct pursuit
We communicate with banks, processors, insurers, and vendors so you do not sit on hold.
Follow it on the desk
Track every case in one place, with updates when something actually moves.
How Telvon takes disputes off your plate
Authorized advocate
We speak with banks, processors, insurers, and vendors on your behalf.
Documented record
Every case is investigated and assembled before we send a word.
Case tracking
Follow status, documents, and correspondence on the desk.
Chargeback rebuttals
We file the response and stay with the processor until it is answered.
Vendor invoices
When the bill does not match the agreement, we pursue the correction.
Insurance shortfalls
We organize the claim file and press the carrier for a documented reply.
How operators hand a dispute to Telvon.
See how operators use Telvon when chargebacks, invoices, and claims take more time than the business can spare.
Plans for the disputes you actually have.
Start with a single case. Add a desk when disputes become a regular cost of doing business.
When the file is too heavy to carry alone
"I had been calling the processor myself and getting nowhere. Telvon took the file, documented the chargeback, and handled the correspondence so I could run the restaurant."
"The invoice and the settlement did not match. Telvon assembled the paper trail and spoke with the vendor on our behalf while we kept shipping orders."
"Our payer shorted a claim and the forms kept bouncing. Telvon documented the discrepancy and pursued the file so the practice could stay with patients."
"I had been calling the processor myself and getting nowhere. Telvon took the file, documented the chargeback, and handled the correspondence so I could run the restaurant."
"The invoice and the settlement did not match. Telvon assembled the paper trail and spoke with the vendor on our behalf while we kept shipping orders."
"Our payer shorted a claim and the forms kept bouncing. Telvon documented the discrepancy and pursued the file so the practice could stay with patients."
"I had been calling the processor myself and getting nowhere. Telvon took the file, documented the chargeback, and handled the correspondence so I could run the restaurant."
"The invoice and the settlement did not match. Telvon assembled the paper trail and spoke with the vendor on our behalf while we kept shipping orders."
"Our payer shorted a claim and the forms kept bouncing. Telvon documented the discrepancy and pursued the file so the practice could stay with patients."
"A supplier billed us for units we never received. Telvon compiled the purchase orders and pursued the overcharge while we stayed on the floor."
"The processor statement did not match the rate we signed. Telvon pulled the agreement and handled the correspondence so I could stay on sales."
"I did not have hours to assemble a file. Telvon took the documents we already had and ran the process so the dispute did not sit in a drawer."
"A supplier billed us for units we never received. Telvon compiled the purchase orders and pursued the overcharge while we stayed on the floor."
"The processor statement did not match the rate we signed. Telvon pulled the agreement and handled the correspondence so I could stay on sales."
"I did not have hours to assemble a file. Telvon took the documents we already had and ran the process so the dispute did not sit in a drawer."
"A supplier billed us for units we never received. Telvon compiled the purchase orders and pursued the overcharge while we stayed on the floor."
"The processor statement did not match the rate we signed. Telvon pulled the agreement and handled the correspondence so I could stay on sales."
"I did not have hours to assemble a file. Telvon took the documents we already had and ran the process so the dispute did not sit in a drawer."
"I had written the loss off after months of hold music. Telvon picked the file back up and pursued it as an authorized advocate, not as a lecture."
"The claim paid less than the policy language supported. Telvon documented the shortfall and spoke with the insurer so we could keep operating."
"I needed an advocate, not a bank and not a law firm. Telvon took the dispute, documented it, and spoke for the business."
"I had written the loss off after months of hold music. Telvon picked the file back up and pursued it as an authorized advocate, not as a lecture."
"The claim paid less than the policy language supported. Telvon documented the shortfall and spoke with the insurer so we could keep operating."
"I needed an advocate, not a bank and not a law firm. Telvon took the dispute, documented it, and spoke for the business."
"I had written the loss off after months of hold music. Telvon picked the file back up and pursued it as an authorized advocate, not as a lecture."
"The claim paid less than the policy language supported. Telvon documented the shortfall and spoke with the insurer so we could keep operating."
"I needed an advocate, not a bank and not a law firm. Telvon took the dispute, documented it, and spoke for the business."
Questions before you hand over a dispute?
How Telvon works, what we are not, and how a case moves from intake to documented pursuit.
Telvon takes over financial disputes for small businesses: chargebacks, billing errors, insurance claim shortfalls, and vendor overcharges. We investigate, assemble documentation, and communicate with banks, processors, insurers, and vendors on your behalf.
Chargebacks you believe are wrong, invoices that do not match the agreement, insurance claims paid short, and processor or vendor fees that drifted from what you signed. If it is a financial discrepancy you cannot spare the hours to pursue, it is in scope.
No. Telvon is an advocacy service. We do not hold funds, process payments, lend money, or give legal advice. Our work is investigation, documentation, and authorized communication. Independent counsel still belongs with a licensed attorney when you need it.
No. Results depend on the file, the third parties involved, and the rules that apply. We pursue a documented case. We do not promise a specific outcome, amount, or date.
Telvon does. Once you authorize us, we communicate directly with the other side. You are not sitting on hold or chasing form status. You review the file in Casefile and stay available when a decision needs you.
Casefile is the Telvon portal where you submit a dispute, upload records, track status, and read correspondence. It is the working file for your case, not a bank account and not a payment processor.
You share the record: invoices, chargeback notices, claim letters, contracts, and a short account of what happened. We review the file, tell you what is missing, and begin documented pursuit once you authorize the engagement.
Yes. Status, notes, and document requests live in Casefile. Optional SMS account notifications can alert you when the file moves. You stay informed without running the correspondence yourself.
We collect what is needed to investigate and pursue the dispute: names, business details, transaction records, invoices, claim references, and related correspondence. We share relevant case facts with banks, processors, insurers, and vendors only as needed to advocate.
No. Phone numbers are never sold, rented, or shared for marketing. SMS consent is used only to send account notifications about your own cases, billing, verification, and support. STOP cancels the program. HELP returns real contact information.
No. Telvon SMS is account notifications only: dispute status, billing reminders, payment confirmations, verification codes, support replies, and account alerts. Offers, referrals, and content blasts go by email if they go out at all.
Your authorized contacts and the Telvon team working the dispute. Service providers such as hosting, email, SMS, and payment processors see only what they need to operate. We do not sell your personal information.
Yes. Contact support@telvon.com or call (888) 338-7094 to request access, correction, or deletion, subject to legal retention needs for the case. Details are in the Privacy Policy.
No. Consent is a standalone, unchecked checkbox. It is never bundled into Terms acceptance, never pre-checked, and never a condition of purchase or account creation.
On every page in the footer, and in full in the Terms of Service. Telvon information and services are for dispute resolution only. They are not financial, legal, tax, or investment advice, and they do not guarantee recovery.
No. We do not hold, manage, or transfer funds. Recovered amounts, if any, stay in the accounts already tied to the dispute. Telvon bills separately for advocacy work.
Review is a single-case intake. Advocacy is the full pursuit of one dispute. Desk is a monthly caseload for operators who see regular chargebacks or billing errors. Practice is for firms that need a standing dispute function. Custom and Counsel are scoped conversations.
Yes. The site explains how chargebacks, insurance shortfalls, and vendor overcharges work, and what rights businesses typically have. Paid work is the actual case: investigation, documentation, and pursuit.
Advocacy time and process: intake, investigation, documentation, and communication with the other side. You are not paying for a recovery percentage unless a later engagement says so in writing. Fees are for the work, not a promised result.
Yes. Many operators start with Advocacy on one file and move to Desk if disputes keep arriving. Yearly Desk and Practice billing is available when a standing caseload is already the pattern.
We tell you before expanding the scope. Review can convert to Advocacy. Desk and Practice can add a one-off Advocacy file. Counsel is the path when the file needs a scoped conversation beyond the standard plans.
Published plans are flat fees for the work described. If a later engagement uses a different structure, it will be written into that agreement. Nothing on this site is a contingent recovery promise.
Desk fits restaurants, shops, and practices that see disputes often enough to keep a standing file. Practice fits operators who need a named dispute function without hiring an in-house finance team.
Use Custom or Counsel when the file is unusual, several counterparties are involved, or you need a scoped conversation before authorizing pursuit. Email support@telvon.com or call (888) 338-7094.
Get case updates by text
Account notifications only: dispute status, billing reminders, payment confirmations, verification codes, support replies, and account alerts.
