Friday dinner service. The guest claimed non-delivery after a completed seating. Receipt, ticket, and seating log are on the file. Telvon is assembling the rebuttal package for the processor.
In reviewCF-1042
CounterpartyFirst National Processor
Amount$4,200
Opened12 Sep 2026
Next stepFile rebuttal
Status
IntakeIn reviewCorrespondenceAwaitingClosed
Documents
Chargeback notice.pdfProcessor · 11 Sep
POS ticket.pdfHarbor Table · 11 Sep
Authorization letter.pdfTelvon · 12 Sep
Correspondence
TelvonRebuttal draft is in review. We will send the signed ticket and seating log with the authorization letter.
YouKitchen ticket and copy of the signed check are in the folder.
Vendor billing
Vendor overcharge: Northline Linen
April invoice billed 140 cloths against a contracted 90. Contract page 4 is attached. Telvon requested a credit memo matching the contracted count.
Correspondence sentCF-1088
CounterpartyNorthline Linen Co.
Amount$1,860
Opened3 Sep 2026
Next stepCredit memo
Status
IntakeIn reviewCorrespondenceAwaitingClosed
Documents
Service agreement.pdfContract · p.4
April invoice.pdfVendor
Correspondence
TelvonWe requested a credit memo matching the contracted count and sent the marked-up invoice.
Insurance
Insurance shortfall: Elm Street Practice
Storefront glass claim paid below the adjuster worksheet. Photos and policy excerpt are on file. The carrier asked for a second estimate; the licensed glazier quote has been sent.
Awaiting counterpartyCF-1114
CounterpartyPinnacle Commercial
Amount$9,740
Opened28 Aug 2026
Next stepCarrier response
Status
IntakeIn reviewCorrespondenceAwaitingClosed
Documents
Policy excerpt.pdfCarrier
Adjuster worksheet.pdfClaim file
Photo set.pdfElm Street
Glazier quote.pdfSecond estimate
Correspondence
TelvonCarrier asked for a second estimate. We sent the licensed glazier quote and the original worksheet.
Processor fees
Processor fees: Shoreline Studio
Monthly statement includes a PCI non-compliance fee after the questionnaire was filed on time. Telvon is confirming the filing receipt against the processor's assessment.
IntakeCF-1120
CounterpartyCoastal Merchant Services
Amount$640
Opened14 Sep 2026
Next stepConfirm filing
Status
IntakeIn reviewCorrespondenceAwaitingClosed
Documents
August statement.pdfProcessor
SAQ filing receipt.pdfShoreline
Correspondence
TelvonFile opened. We will confirm the SAQ receipt against the assessment and send an authorization request.
Intake
File a dispute
Telvon investigates and pursues on your behalf. We do not hold funds. Outcomes are not guaranteed.
Engagement
Account
This desk is tied to the engagement confirmed at checkout. Telvon is not a bank, processor, or law firm.